1. Custom & Pre-Order Items
Cosimo Gallery offers both ready-stock and made-to-order/custom furniture (including Customise Carpentry). Custom and pre-order purchases follow different terms from ready-stock items.
1.1 Lead Time
Custom and pre-order items take 3–4 weeks from deposit confirmation, or longer for overseas-sourced pieces, as advised at time of purchase. Lead times are estimates and may shift with supplier availability, customisation complexity, and public holidays.
1.2 Cancellation of Custom Orders
Once production has started, custom orders cannot be cancelled. Orders cancelled before production begins (within [3 business days] of deposit payment) forfeit the deposit but incur no further charge.
2. Shipping & Delivery
2.1 Coverage & Cost
• Delivery is available to all residential and commercial addresses within Singapore only (HDB, condo, landed, commercial). No international shipping.
• Complimentary island-wide delivery and professional setup on orders over $700; a delivery fee applies below this threshold.
2.2 Timeframes
• In-stock items: 7–10 business days.
• Pre-order/custom items: 3–4 weeks (advised at time of purchase).
• Overseas-sourced items: varies by supplier, communicated upon order confirmation.
2.3 Scheduling
We will contact you within 3 business days of payment confirmation to schedule a delivery appointment. Someone must be present at the address during the agreed delivery window.
• Weekdays: 11:30 AM – 8:00 PM
• Weekends & Public Holidays: 11:00 AM – 8:00 PM
2.4 Site Access & Additional Fees
Customers are responsible for confirming doorway, lift, staircase and corridor dimensions can accommodate the furniture before delivery.
2.5 Assembly
Basic assembly and setup is included where applicable. Packaging and debris are removed by our delivery team on completion.
3. Returns & Refunds
This section applies to ready-stock items purchased outright. Custom, made-to-order, and Customise Carpentry items are not eligible for return except in cases of confirmed manufacturing defect (see Section 5).
3.1 Return Window
Ready-stock items may be returned within 30 days of delivery, provided the item is unused, unassembled (or reassembled to original condition), in original packaging, and accompanied by proof of purchase.
3.2 Non-Returnable Items
• Custom, personalised, and made-to-order furniture (including Customise Carpentry)
• Clearance and sale items
• Mattresses and bedding accessories once unsealed, for hygiene reasons
• Gift cards
3.3 Return Process
Contact cosimo.gallery.2013@gmail.com or +65 6749 5228 to request a return. Do not send items back without prior authorisation — unauthorised returns will not be accepted. We will arrange collection or advise on drop-off.
3.4 Refund Processing
Approved refunds are processed to the original payment method within 10 business days. Contact us if a refund has not appeared after 15 business days.
4. Damages, Defects & Wrong Items
Inspect your order at the point of delivery. Report any damage, defect, or incorrect item within 24 hours of delivery, with photos, to cosimo.gallery.2013@gmail.com or WhatsApp +65 8891 1339. Claims made after signing the delivery acknowledgment without noting an issue, or made after the 24-hour window, may not be eligible for replacement or refund.
4.1 Resolution
Once a defect is confirmed, Cosimo Gallery will, at its discretion, repair, replace, or refund the affected item. Replacement or repair timelines follow standard lead times in Section 2.
5. Sofa Warranty
5.1 Registration
Purchased an eligible sofa from Cosimo Gallery? Register your sofa warranty online using your purchase details and invoice number.
Warranty registration applies to eligible Cosimo Gallery sofa purchases only. Please ensure all submitted information is accurate. Terms and conditions apply.
5.2 What the Warranty Covers
It only covers sofa collection only.
5.3 What Voids the Warranty
• Damage from misuse, improper cleaning, or unauthorised repair
• Normal wear and tear (fading, minor creasing)
• Commercial use of a residential-rated product, unless stated otherwise
6. Contact
• WhatsApp: +65 6749 5228
• Email: cosimo.gallery.2013@gmail.com
• Showrooms: Sin Ming Road & Gambas Crescent — Daily 11 AM–8 PM (11 AM–9 PM weekends/PH at Sin Ming)