Terms of service
1. Pricing & GST
All prices listed on this website are stated in Singapore Dollars (SGD) and are exclusive of GST. Goods and Services Tax will be added at checkout in accordance with prevailing Singapore tax law.
While we make every effort to ensure pricing accuracy, if a pricing error occurs, Cosimo Gallery reserves the right to cancel the order, notify the customer, and issue a full refund for any payment already made.
2. Orders, Payment & Electronic Transactions
An order is confirmed only after: (1) you submit it through our website or showroom, (2) payment is received, and (3) we send a written order confirmation. This sequence constitutes offer, acceptance, and confirmation under the Electronic Transactions Act.
We accept payment via the methods listed at checkout. Full or partial payment (as specified at time of order) is required to begin processing, and for custom/made-to-order items, to begin production (see Section 5).
3. Delivery & Installation
Delivery timeframes are estimates provided at the time of order and may vary based on stock availability and, for custom items, production time. You will be notified of your estimated delivery window once your order is confirmed.
Please ensure someone is available to receive the delivery and that access to the delivery location (lifts, stairwells, doorways) can accommodate the furniture dimensions. Cosimo Gallery is not liable for delays or additional costs arising from inaccurate address details or inaccessible delivery locations provided by the customer.
We offer fast and reliable shipping to ensure your products arrive safely.
- Singapore local delivery: 7–10 business days
- Pre-order delivery: 3–4 business weeks
4. Returns, Refunds & Custom/Made-to-Order Items
Custom and made-to-order furniture (including items built to selected fabric, dimension, or configuration) is final sale once production has begun and cannot be cancelled, exchanged, or refunded for change of mind.
This does not affect your right to a remedy if an item arrives defective, damaged, or materially different from what was ordered — in such cases, Cosimo Gallery will repair, replace, or refund the item in accordance with the Consumer Protection (Fair Trading) Act and Lemon Law provisions.
To report a defect or damaged item, contact us within 7 days of delivery at cosimo.gallery.2013@gmail.com with your order details and photos of the issue.
5. Warranty
Cosimo Gallery furniture is covered by a manufacturer's warranty against manufacturing defects in materials and workmanship, valid from the date of purchase as follows:
|
Component |
Warranty Period |
|---|---|
|
Frame & Structure |
10 Years |
|
Mechanism |
5 Years |
|
Motor |
3 Years |
|
Stitching |
3 Years |
|
Fabric / Leather |
1 Year |
Registration: Keep your purchase details and original invoice — proof of purchase is required to register and process any warranty claim.
Coverage: This warranty covers manufacturing defects only. It does not cover normal wear and tear, damage from misuse, improper cleaning or maintenance, unauthorized repairs or modifications, or damage from accidents or external factors.
Claims: To make a warranty claim, contact cosimo.gallery.2013@gmail.com with your invoice details and a description of the issue.
6. Limitation of Liability
To the maximum extent permitted by Singapore law, Cosimo Gallery's total liability for any claim arising from your purchase is limited to the amount you paid for the relevant item. We are not liable for indirect, incidental, or consequential losses (such as loss of use or loss of time) arising from a delay, defect, or delivery issue.
Nothing in this section limits any right or remedy you have under the Consumer Protection (Fair Trading) Act or other mandatory Singapore consumer protection law, which takes precedence over any conflicting term here.
7. Intellectual Property
All content on this website — including product photography, descriptions, logos, and the Cosimo Gallery name and branding — is owned by or licensed to Cosimo Gallery and protected under Singapore intellectual property law. You may not copy, reproduce, or reuse this content for commercial purposes without our prior written consent.
8. Privacy & Data Protection (PDPA)
When you make a purchase, RSVP for an event, or submit an enquiry (including via our showroom appointment forms), we collect personal data such as your name, WhatsApp number, email, and appointment preferences. This data is collected only for the stated purpose — such as sending appointment confirmations, order updates, or marketing communications you've opted into — in accordance with Singapore's Personal Data Protection Act (PDPA).
By submitting a form on this website, you consent to Cosimo Gallery and its affiliated brands using your data for these purposes, including photography or video taken at our showroom events, where separately consented to on that form.
We apply reasonable security measures, including SSL/TLS encryption, to protect your data. For our full data handling practices, see our Privacy Policy. To make a data access, correction, or withdrawal-of-consent request, contact cosimo.gallery.2013@gmail.com.
9. Dispute Resolution & Governing Law
These Terms & Conditions are governed by the laws of Singapore. Any dispute arising from your purchase or use of this website will first be addressed by contacting us directly at cosimo.gallery.2013@gmail.com to seek a resolution. If unresolved, disputes are subject to the exclusive jurisdiction of the courts of Singapore.
10. Contact Information
For any questions about these Terms & Conditions, orders, warranty claims, or data requests:
- Email: cosimo.gallery.2013@gmail.com
- Phone: +65 6749 5228
- WhatsApp: +65 8891 1339
- Showrooms: 159 Sin Ming Road #01-02/04/08, Amtech Building, Singapore 575625; 5A Gambas Crescent, Nordcomm One, Singapore 757036